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Your Privacy

At JP Plan Management, we understand that the information you share with us is personal. We are committed to keeping it safe, using it only to support you, and handling it in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Code of Conduct.

Our privacy commitment to you

  • We only collect the information we need to manage your NDIS plan and pay your providers.
  • We ask for your consent before sharing your information, and you can change your mind at any time.
  • We never sell your personal information.
  • Your records are stored securely in Australia, and only staff who need your information can access it. Some of our service providers, such as our security and software providers, may access limited information from overseas (including Slovakia, other European countries and the United States). They must keep it confidential and secure and cannot share or use it for other purposes.
  • You can ask to see or correct the information we hold about you, free of charge.
  • If something goes wrong, we will act quickly and let you know if you could be affected.

Read our full Privacy Policy

Our Privacy Policy explains in detail what information we collect, how we use and protect it, and how to make a complaint.

View our full Privacy Policy (PDF)
View the Easy Read version (PDF)

We can also explain the policy to you or provide it in another format. Just ask.

Questions or concerns?

If you have a question about your privacy or would like to make a complaint, please contact us:

Email: contact@staging.jppm.com.au
Phone: 0401 034 538
Post: PO Box 5433, Cranbourne VIC 3977
Online: Send us a message using our contact form

You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544, or the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au

Last updated 25 October 2026